When buying bird’s nest products at Only Yến, we apply a nationwide 1 to 1 exchange policy with the following conditions :
Still in the warranty period (07 days after the date of purchase)
Have a valid warranty card and invoice code
Cases covered by warranty :
- The rate of bird nest breakage is more than 10%
- Bird’s nest is moldy
- Bird’s nest is discolored (standard ivory white color)
- The packaging is deformed and broken
Pay 10 times the value of the product if it is found to be fake
Scope of application nationwide
Refund: applicable to any product purchased at Only Yến under warranty and exchange conditions in this section.
The refund will be immediately transferred to the account provided by the customer.