Customer Privacy

Purpose and scope of collection

    • To access and use some services at , you may be required to register with us personal information (Email, Full Name, Contact Number…) . All information declared must be accurate and legal. Only Yen   does not bear any responsibility related to the law of the declared information.
    • We may also collect information about the number of visits, including the number of pages you view, the number of links (links) you click and other information related to connecting to. website
    • We also collect information that the Web browser (Browser) you use every time you visit, including: IP address, Browser type, language used, time time and addresses accessed by the browser. Only Yen  collects information through purchase transactions and participates in commenting and evaluating products through the website.

Scope of information use  collect and use customer’s personal information for the appropriate purpose and fully comply with the content of this “Privacy Policy”.

When necessary, we may use this information for the following purposes:

    • Order processing: calls/messages to confirm the order, notify about order status & delivery time, confirmation of order cancellation (if any).
    • Send open letters / thank you letters, introduce new products, new services or promotions of Only Yến.
    • Send information about product warranty.
    • Handling customer complaints.
    • Send information to the receiving financial company to receive, appraise & browse customer installment records.
    • Surveys for better customer care.
    • Cases at the request of a competent state agency, in accordance with the provisions of law.
    • Confirm the technical information & customer information security.

Information storage time

    • Customer’s personal data will be stored until request to cancel or customer log in and perform cancellation. Remaining in all cases, member’s personal information will be kept confidential on Only Yến’s server.

Committed to protecting customer’s personal information

    • Customers have the right to request Only Yen to check, update, adjust or cancel the personal information that Only Yen  has collected at any time and Only Yến is responsible for complying with the customer’s request..
    • Personal information of the above member We guarantee absolute confidentiality. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.

Persons or organizations that may have access to confidential information

    • Only Yến and departments related to customer support and order fulfillment
    • In case of legal requirements: The company is responsible for cooperating in providing personal information of customers upon request from judicial authorities including: Procuracy, court, investigative police agency. related to a customer’s illegal behavior. In addition, no one has the right to infringe on customers’ personal information.

Address of information collection and management unit

    • Tzu Yuan Co., Ltd
    • Contact address: 142 Nguyen Van Cu, Nguyen Cu Trinh Ward, District 1, City. Ho Chi Minh, Vietnam.
    • Email:
    • For questions about the collection and handling of information related to individual consumers, customers can contact: 0902 613 869

Methods and tools for users to access and edit their personal data on Only Yen’s system Only Yến system

    • Customers have the right to ask us to allow customers to access or edit or delete their personal information, or if customers have any questions about the terms of personal information Only Yến, Please send an e-mail to Only Yến at the address
    • Wishing customers a happy and comfortable shopping, Only Yến would like to sincerely thank you.