Aiming at the best service for customers,
Only Yến would like to give a few notes to customers about shipping policy and terms as follows :
Coordinate Shipping Service
- Delivery time within the city: 48 hours
Shipping time to province 2 -> 6 days
- Please note that “Seller is responsible for shipping the goods” belongs to the products that are supported for shipping. Specific transportation support is only when the seller delivers the goods to the specified location within the city, not applicable to cases such as: high-rise buildings, high-rise buildings, apartment buildings, etc.. where the buyer arranges for himself to arrive at the designated place to coordinate to receive the goods.
- Specifically, when we consign the goods and use the delivery unit, we ask that customers please coordinate and keep in touch with the shipper (the carrier) and our cskh staff in contacting. to the information you have provided to the store.
- In addition, the combined shipping policy will be subject to conditions and rules depending on each program, not simultaneously applying all programs, including: promotions, exchange, gifts, gratitude, etc. . Please find out detailed information or you can immediately contact Only Yen’s complaint handling switchboard to be quickly handled and supported by staff.
- Delivery time within the city: 48 hours
- Please check the product, accompanying products, gift vouchers, vouchers etc. before receiving the product. In case you ask a relative to receive the goods, you still need to check the product carefully before receiving it. After successfully delivering the goods to the customer, ONLY YEN is only responsible if there is an error caused by the manufacturer (according to the Exchange/Return and Product Support Regulations) ), all other cases will not be the responsibility of the manufacturer Only Yến
- Delivery time may be slower than expected for a number of objective reasons such as: Customer address is incorrect, Customer is not at home, Delivery staff cannot contact customer, natural disaster, fire , … If for Only Yến’s reasons, we will contact you to re-arrange the delivery time as soon as possible.
- In case the customer has not received the goods after the estimated time has passed, please give us feedback so that we can handle it and fix it as quickly as possible. If you have any questions about shipping information, please contact Only Yến’s customer service hotline +84 902 613 869 for assistance..
Only Yến Has The Following Delivery Methods
Buy directly at Only Yến’s store :
For customers who come to shop at the store, when you receive the goods, please carefully check the product, gift voucher, voucher etc. related information of the product.
Delivery in Ho Chi Minh City :
- For customers in the inner city of Ho Chi Minh City, the staff will provide free home delivery depending on the product and the price of the product that has been applied to you by the company’s regulations. The Shipping Department will contact you in advance to arrange a specific time and place for delivery to you.
- Please directly check the product carefully when receiving the goods, if there is a problem related to the product, model, quality, quantity of goods is not the same as in the order, please notify us immediately. to coordinate processing. If there is no problem, please receive the goods and sign the delivery note.
- You receive the goods to pay the delivery staff the total amount to be paid on the order (in case you pay in cash).
In case for some reason Only Yen staff cannot deliver the goods in time, the staff will contact you and notify you.
Delivery in the suburbs of Ho Chi Minh City:
- For customers in the suburbs of Ho Chi Minh City, the staff will deliver the goods to your home. Shipping fee will be notified to the customer and upon receipt of the agreement from the customer, Only Yến will deliver the goods. The Shipping Department will contact you in advance to arrange a specific time and place for delivery to you.
- You receive the goods, sign the delivery note and pay the delivery staff the total amount to be paid on the order
- In case for some reason the staff cannot deliver the goods in time, Only Yen will contact you and notify you.
Delivery with orders in other provinces:
- For customers in other provinces, the staff will contact the customer to confirm the order.
- Only Yến will base on the scope provided by customers to deliver goods or use shipping services across other provinces to transport goods.
- For small size products: Shipping fee will be calculated based on the weight of the product.
- For products that are bulky, >30cm in size, the shipping fee is calculated based on the current calculation of the combined shipping units.
- Staff will call the customer again to inform about the shipping fee. If the customer agrees with this shipping fee, Only Yến will proceed to ship the goods to the customer, if the customer does not agree, Only Yen will ship the customer’s product based on the customer’s request.
CHANGE/CANCEL TRANSACTION ONLY
- In the following cases you can change or cancel the transaction
- When the store has confirmed the product has not been sent.
- If the product has already been sent, there is a change to the customer’s shipping fee.
- Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about + payment and delivery. Delivery time is usually between 2-4 days from the date of placing the order or as agreed with the customer + when placing the order. However, there are also cases where the delivery takes longer but only in certain situations. force majeure as follows:
- Our staff can’t contact customers by phone, so we can’t deliver.
- The shipping address you provided is incorrect or difficult to find.
- The sudden increase in the number of orders caused the processing of orders to be slow.
- The delivery partner delivers the goods later than expected causing the delivery to be delayed or the shipping partner to deliver the goods.
- Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the charges of the shipping units depending on the location and volume of the order, when contacting to confirm the order with Customers will report specific fees to customers.
Payment via bank transfer :
Customers can transfer money to Only Yến in advance through the account:
Account holder: … Branch: …
After that, Only Yến party will proceed to deliver the goods to the customer.
Only Yến would like to thank you for your trust and support !