Aiming at the best service for customers,
Only Yến would like to give a few notes to customers about shipping policy and terms as follows :
Coordinate Shipping Service
- Delivery time within the city: 48 hours
Shipping time to province 2 -> 6 days
- Please note that “Seller is responsible for shipping the goods” belongs to the products that are supported for shipping. Specific transportation support is only when the seller delivers the goods to the specified location within the city, not applicable to cases such as: high-rise buildings, high-rise buildings, apartment buildings, etc.. where the buyer arranges for himself to arrive at the designated place to coordinate to receive the goods.
- Specifically, when we consign the goods and use the delivery unit, we ask that customers please coordinate and keep in touch with the shipper (the carrier) and our cskh staff in contacting. to the information you have provided to the store.
- In addition, the combined shipping policy will be subject to conditions and rules depending on each program, not simultaneously applying all programs, including: promotions, exchange, gifts, gratitude, etc. . Please find out detailed information or you can immediately contact Only Yen’s complaint handling switchboard to be quickly handled and supported by staff.
- Delivery time within the city: 48 hours
- Please check the product, accompanying products, gift vouchers, vouchers etc. before receiving the product. In case you ask a relative to receive the goods, you still need to check the product carefully before receiving it. After successfully delivering the goods to the customer, ONLY YEN is only responsible if there is an error caused by the manufacturer (according to the Exchange/Return and Product Support Regulations) ), all other cases will not be the responsibility of the manufacturer Only Yến
- Delivery time may be slower than expected for a number of objective reasons such as: Customer address is incorrect, Customer is not at home, Delivery staff cannot contact customer, natural disaster, fire , … If for Only Yến’s reasons, we will contact you to re-arrange the delivery time as soon as possible.
- In case the customer has not received the goods after the estimated time has passed, please give us feedback so that we can handle it and fix it as quickly as possible. If you have any questions about shipping information, please contact Only Yến’s customer service hotline +84 902 613 869 for assistance..
Only Yến Has The Following Delivery Methods
Buy directly at Only Yến’s store :
For customers who come to shop at the store, when you receive the goods, please carefully check the product, gift voucher, voucher etc. related information of the product.
Delivery in Ho Chi Minh City :
- For customers in the inner city of Ho Chi Minh City, the staff will provide free home delivery depending on the product and the price of the product that has been applied to you by the company’s regulations. The Shipping Department will contact you in advance to arrange a specific time and place for delivery to you.
- Please directly check the product carefully when receiving the goods, if there is a problem related to the product, model, quality, quantity of goods is not the same as in the order, please notify us immediately. to coordinate processing. If there is no problem, please receive the goods and sign the delivery note.
- You receive the goods to pay the delivery staff the total amount to be paid on the order (in case you pay in cash).
In case for some reason Only Yen staff cannot deliver the goods in time, the staff will contact you and notify you.
Delivery in the suburbs of Ho Chi Minh City:
- For customers in the suburbs of Ho Chi Minh City, the staff will deliver the goods to your home. Shipping fee will be notified to the customer and upon receipt of the agreement from the customer, Only Yến will deliver the goods. The Shipping Department will contact you in advance to arrange a specific time and place for delivery to you.
- You receive the goods, sign the delivery note and pay the delivery staff the total amount to be paid on the order
- In case for some reason the staff cannot deliver the goods in time, Only Yen will contact you and notify you.
Delivery with orders in other provinces:
- For customers in other provinces, the staff will contact the customer to confirm the order.
- Only Yến will base on the scope provided by customers to deliver goods or use shipping services across other provinces to transport goods.
- For small size products: Shipping fee will be calculated based on the weight of the product.
- For products that are bulky, >30cm in size, the shipping fee is calculated based on the current calculation of the combined shipping units.
- Staff will call the customer again to inform about the shipping fee. If the customer agrees with this shipping fee, Only Yến will proceed to ship the goods to the customer, if the customer does not agree, Only Yen will ship the customer’s product based on the customer’s request.
CHANGE/CANCEL TRANSACTION ONLY
- In the following cases you can change or cancel the transaction
- When the store has confirmed the product has not been sent.
- If the product has already been sent, there is a change to the customer’s shipping fee.
- Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about + payment and delivery. Delivery time is usually between 2-4 days from the date of placing the order or as agreed with the customer + when placing the order. However, there are also cases where the delivery takes longer but only in certain situations. force majeure as follows:
- Our staff can’t contact customers by phone, so we can’t deliver.
- The shipping address you provided is incorrect or difficult to find.
- The sudden increase in the number of orders caused the processing of orders to be slow.
- The delivery partner delivers the goods later than expected causing the delivery to be delayed or the shipping partner to deliver the goods.
- Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the charges of the shipping units depending on the location and volume of the order, when contacting to confirm the order with Customers will report specific fees to customers.
Payment via bank transfer :
Customers can transfer money to Only Yến in advance through the account:
Account holder: … Branch: …
After that, Only Yến party will proceed to deliver the goods to the customer.
Only Yến would like to thank you for your trust and support !
Purpose and scope of collection
- To access and use some services at https://www.onlyyen.com/ , you may be required to register with us personal information (Email, Full Name, Contact Number…) . All information declared must be accurate and legal. Only Yen does not bear any responsibility related to the law of the declared information.
- We may also collect information about the number of visits, including the number of pages you view, the number of links (links) you click and other information related to connecting to. website https://www.onlyyen.com/.
- We also collect information that the Web browser (Browser) you use every time you visit https://www.onlyyen.com/, including: IP address, Browser type, language used, time time and addresses accessed by the browser. Only Yen collects information through purchase transactions and participates in commenting and evaluating products through the website.
Scope of information use
When necessary, we may use this information for the following purposes:
- Order processing: calls/messages to confirm the order, notify about order status & delivery time, confirmation of order cancellation (if any).
- Send open letters / thank you letters, introduce new products, new services or promotions of Only Yến.
- Send information about product warranty.
- Handling customer complaints.
- Send information to the receiving financial company to receive, appraise & browse customer installment records.
- Surveys for better customer care.
- Cases at the request of a competent state agency, in accordance with the provisions of law.
- Confirm the technical information & customer information security.
Information storage time
- Customer’s personal data will be stored until request to cancel or customer log in and perform cancellation. Remaining in all cases, member’s personal information will be kept confidential on Only Yến’s server.
Committed to protecting customer’s personal information
- Customers have the right to request Only Yen to check, update, adjust or cancel the personal information that Only Yen has collected at any time and Only Yến is responsible for complying with the customer’s request..
- Personal information of the above member https://www.onlyyen.com/ We guarantee absolute confidentiality. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
Persons or organizations that may have access to confidential information
- Only Yến and departments related to customer support and order fulfillment
- In case of legal requirements: The company is responsible for cooperating in providing personal information of customers upon request from judicial authorities including: Procuracy, court, investigative police agency. related to a customer’s illegal behavior. In addition, no one has the right to infringe on customers’ personal information.
Address of information collection and management unit
- Tzu Yuan Co., Ltd
- Contact address: 142 Nguyen Van Cu, Nguyen Cu Trinh Ward, District 1, City. Ho Chi Minh, Vietnam.
- Email: firstname.lastname@example.org
- For questions about the collection and handling of information related to individual consumers, customers can contact: 0902 613 869
Methods and tools for users to access and edit their personal data on Only Yen’s system Only Yến system
- Customers have the right to ask us to allow customers to access or edit or delete their personal information, or if customers have any questions about the terms of personal information Only Yến, Please send an e-mail to Only Yến at the address email@example.com
- Wishing customers a happy and comfortable shopping, Only Yến would like to sincerely thank you.
Regarding the issue of invoices, currently for each of your orders after making a successful purchase at the store,
Customers can choose to issue invoices Only Yến, please send to customers the following note :
For customers who are companies and legal entities
- Please provide complete information, full name and correct company name on the business registration certificate that you want to invoice, along with accompanying information including tax code information, address information. the company you want to send the invoice to, your phone number so that the customer service department can easily contact and handle.
For individual customers
- Please provide full relevant personal information such as: full name of the person you want to invoice, phone number, invoice receiving address so that customer service department can easily contact and handle.
- In order to avoid the loss of invoices during transportation, we will issue you an invoice within 15 working days (maybe later if the invoice date falls on a public holiday) after you receive it. receive the product and confirm that the delivery has been successful. Individual customers will be allowed to use e-invoices by default. If there are any other requirements or changes, please contact customer service for details and support.
- If you need support information, please contact the hotline: 0902.613.869 for detailed information support, Only Yen sincerely thanks !
Return & Refund Policy
Only Yến will exchange/return goods and refund customers in the following cases:
- products of Only Yến delivered wrong order (product name, weight, model)
Please contact hotline 0902.613.869, or inbox Only Yến’s Facebook and Instagram channels for advice on the process of changing new products.
Note : Only Yến encourages customers to take photos of the product as soon as they are received for comparison evidence/complaints later if needed..
- product of Onlye Yến delivered is faulty or expired
In case the product is damaged due to transportation, or the manufacturer, you can refuse to receive it. At the same time, ask the delivery department to contact Only Yến directly.
- Conditions of return and exchange
Time: within 7 days after receiving the goods.
- The goods are still full: the product is in its original box, accompanied by the free products, the purchase receipt.
- The goods have absolutely no signs of use.
- Product exchange and return costs
- In case the error comes from Only Yen’s side : Only Yến will bear the full cost of return shipping.
- In case, due to personal needs, the customer wants to change another product: The customer will bear all the costs of returning and delivering a new product.
- If the customer wants to cancel the order when receiving the goods: The customer bears all the shipping costs (delivery and returns).
- Refund conditions
Only Yến will refund customers in 3 cases :
- Refund when the order is successful but the product has not been received. This happens when the product is out of stock. Only Yến will be responsible for notifying you & make a refund.
- The customer ordered the wrong product and completed the prepayment within 3 hours from the time of placing the order. Note that you must notify Only Yến. If Only Yen has sent the goods, the shipping cost will be deducted directly from the customer’s refund amount.
- Refund when the customer has received the product, but the product is defective because of Only Yến.
*** ONLY YẾN ONLY REFUND FOR CUSTOMERS WHO MEET THE ABOVE CONDITIONS.
When buying bird’s nest products at Only Yến, we apply a nationwide 1 to 1 exchange policy with the following conditions :
Still in the warranty period (07 days after the date of purchase)
Have a valid warranty card and invoice code
Cases covered by warranty :
- The rate of bird nest breakage is more than 10%
- Bird’s nest is moldy
- Bird’s nest is discolored (standard ivory white color)
- The packaging is deformed and broken
Pay 10 times the value of the product if it is found to be fake
Scope of application nationwide
Refund: applicable to any product purchased at Only Yến under warranty and exchange conditions in this section.
The refund will be immediately transferred to the account provided by the customer.